Complaint Letter to Broadband Provider for Poor Internet Speed

Internet has radicalized the way of life of people these days. Without internet, things can go pretty boring and even slow internet service or bad network issues may become very irritating, not only when you are on social media or chatting or browsing but also while completing office work or other professional work by using the internet.

If you have taken wired line broadband plan at home or at work and in case you are not getting the speed as per the subscribed plan (you are paying for), then you should lodge a complaint by letter or email or over the phone to the service provider at the earliest. And, most importantly, after the lodging of complaint you should keep following up with them until the problem is resolved.

The following format can be used both for lodging complaint by letter or by email.

FORMAT

Date: .................

To

(Name of the Broadband Service Provider)

(Address: .................................)

(Tel. No. ....................)

Sub.: Complaint regarding continued poor internet service

Ref: Broadband Connection Account Number ..................

Dear Sir/Madam,

I have been a loyal customer of your company for broadband service connection at my home for the last ... years. My broadband connection details are as follows for your reference.

Full Name: ...................

Address: .....................

Account No. .....................

Broadband No. .................

Active Plan: ....................

During the last ... months I have been facing bad network issues of your broadband connection. The internet speed is mostly much slower than the speed as per my monthly subscribed plan. Also many a times when I am trying to use the internet, it gets disconnected in between.

I had raised complaints over the phone with your customer care executive several times. For your reference, complaint numbers are ............., ................... and ................ Although your representatives had tried to solve the issue but the problems always start again after a couple of days thereafter.

I am very disappointed to say that as a reputed telecom company, your services are very poor than expected. You ought to take more concrete steps to ensure that flawless services are enjoyed by the consumers. Please note that even though I have a right to claim refunds from you for all the time the internet connection was bad or slow, I have not done so.

I hope you will look into my internet problem more seriously and try to fix the problem permanently to avoid any further inconvenience to me. I will wait for next ... days to see the progress and if it is not to my satisfaction than I will be bound to disconnect your service.

Thanking you in advance in expectation that the issue will be resolved asap.

Yours faithfully,

signature

(Name of the Consumer)

Mobile No. ................

Apology letter from company to customer for complaint on goods

One of the qualities of being a good company is to serve the customers in the best possible ways including providing great quality products or services, good logistics - making sure deliveries are made on time, good maintenance services in a timely manner, addressing the customer grievances adequately, etc.

When a customer complains about the product either because of receiving damaged product or wrong products or products missing, etc., then the company will have to provide the customers with the replacements or right products as ordered.

But this effort from the company side is just not enough to satisfy a disappointed customer. Something more needs to be done by the company viz. providing a complimentary gift along with the originally ordered products, sending an apology letter to the customer, in some cases extra monetary compensations are also given.

An apology letter must be carefully drafted so that nowhere in it the customer is blamed for the damage of goods or other issues, which might obviously hurt his feelings and he may take the matter to court or other legal forums for additional compensation.

FORMAT

Date: ...............

To

(Name of the Customer)

(Full Address)

(Tel. No.)

(Email id)

Sub.: Apology for delivery of damaged goods

Ref: Your letter of complaint dated ..............

Dear Sir/Madam,

We are in receipt of your complaint letter dated ............ wherein you have mentioned about the goods, you had earlier ordered by bill no. ........... dated ........, were received in defective form which was delivered on (date). We deeply regret the inconvenience that it must have caused to you. We are sincerely apologizing for the same.

You would appreciate despite of all the efforts made by our company in making sure the deliveries of goods are made in good condition to the customers, sometimes inevitably the goods get damaged in transit. Though these are very rare cases and one of them was unfortunately in your case.

In order to make it up to you, we are again sending the goods you had ordered through one of the reputed logistic companies for reaching you at the earliest possible. We have also taken the liberty to send you some complimentary gifts along with it. Hope they are acceptable to you.

We once again apologize for the trouble. We promise to be even more careful in handling our logistics.

Looking forward to stay connected with you. Have a nice day!

Yours faithfully,

For (Name of the Company),

  signature

(Name of the Officer)

(Designation)