Complaint Letter about Bad Behavior of Bank Employee Sample

In case you are the victim of misconduct by any staff of a bank where you have an account or where had done some or intend to do some banking work, then you should lodge a complaint against that employee to the higher authority or appropriate officer of that bank.

Methods of lodging such complaints:

(1) Write a letter to the Branch Head of that particular branch of the bank where that employee works;

(2) If you want to complaint against branch head then write a letter to the regional office of the bank;

(3) Otherwise you can lodge a complaint at the bank's website - where such complaint option is available;

(4) You can call over the phone at the customer care number and lodge your complaint;

(5) You can email to the bank's customer support email id or directly to the officer if you find the correct email id from the banks' website.

Here are a few things you should keep in mind while writing the complaint:

(1) Clear information on the bank employee against whom complaint is being lodged - name, designation, bank's branch where he/she works;

(2) Exact date and time of the incident when the bank staff misbehaved with you;

(3) Detailed description of the conversation between you and that bank staff;

(4) Any witnesses of this dispute - whether it is any other bank staff or any other person who were present when the incident happened. 

(5) If you expect any particular solution to this - then you can suggest that in the complaint letter.

In the complaint - you should try to justify yourself why you do think that the behavioral conduct of that bank staff was unacceptable. Remember - bank might not take any action against its employee because of a silly argument between you and that bank staff.

Do not add any kind of wrong information about the bank staff or the incident. Sometimes due to work pressure an employee might have rudely behaved for which he should apologize, but falsely accusing him/her would be very inhumane.

Following format can be suitably modified for your purpose. 

FORMAT

Date: .............

From

(Name of the Complainant)

(Address, Phone no., Email)

To

The Branch Manager

(Name of the Bank)

(Name of the Branch)

(Address, Tel. No.)

Sub.: Complaint against a staff of your branch for misconduct

Ref: Savings account number ................ (if existing customer)

Dear Sir/Madam,

I am an existing customer of your esteemed bank at the branch office at ........, bearing savings account number ..................... I have been associated with the bank for a long time now and I consider myself as a loyal customer of your bank since I do all of my banking transactions through your bank.

I am lodging this complaint very dishearteningly against one of the staff of your bank at the said branch office. His name is .................... and as per my knowledge he is currently designated as Assistant Manager - Loan Department. Kindly note the following sad incident that has happened with me and you be the judge of it.

[Here explain the incident in detail.] On (date), at around 1pm, when I had gone to the said branch office to enquire about a personal loan of (amount) for buying a car for my family, I was told to meet the said officer Mr. ............... I went to his cabin to talk to him but apparently he was in a bad mood as he almost annoyingly told me to wait for some time. I kept waiting outside his cabin for around 45 minutes when he finally asked me to come inside his cabin. The officer certainly has no manners as he didn't even offered me to take a seat. Anyway I started explaining him about the need for a car in my family and enquired about the current schemes for car loan. He then asked me about my current monthly income and expenses, to which I explained everything in detail to his satisfaction. I was disheartened to see his smirking off face every now and then when he was listening to my explanation on income and expenses. At the end, he bluntly told me that I could never be eligible in life for a car loan. As you will appreciate this is the kind of remark a silly boy in school would make, not an officer in an esteemed institution. With a bit of an anger, I told him - how can he make such a remark! I was told to get lost and stop dreaming about any car. Another employee was present in the cabin when this incident took place, the same can be verified from the CCTV footage from your office.

I may not be able to own a car this year but I strongly believe I am saving enough to purchase a car with a down payment next year and I will be comfortably able to pay the monthly installments thereafter.

Having said that, I hope your bank will take appropriate disciplinary action against that employee and ensure that employees behave well with its customers.

I would also request your goodself to instruct any other officer to provide me with necessary information on car loan schemes so that I can apply for one, to which I would further request for a favorable consideration.

I will be grateful if an amicable solution is provided on my complaint at the earliest.

Thanking you!

Sincerely,

signature

(Name of the Person)

Complaint Letter to Broadband Provider for Poor Internet Speed

Internet has radicalized the way of life of people these days. Without internet, things can go pretty boring and even slow internet service or bad network issues may become very irritating, not only when you are on social media or chatting or browsing but also while completing office work or other professional work by using the internet.

If you have taken wired line broadband plan at home or at work and in case you are not getting the speed as per the subscribed plan (you are paying for), then you should lodge a complaint by letter or email or over the phone to the service provider at the earliest. And, most importantly, after the lodging of complaint you should keep following up with them until the problem is resolved.

The following format can be used both for lodging complaint by letter or by email.

FORMAT

Date: .................

To

(Name of the Broadband Service Provider)

(Address: .................................)

(Tel. No. ....................)

Sub.: Complaint regarding continued poor internet service

Ref: Broadband Connection Account Number ..................

Dear Sir/Madam,

I have been a loyal customer of your company for broadband service connection at my home for the last ... years. My broadband connection details are as follows for your reference.

Full Name: ...................

Address: .....................

Account No. .....................

Broadband No. .................

Active Plan: ....................

During the last ... months I have been facing bad network issues of your broadband connection. The internet speed is mostly much slower than the speed as per my monthly subscribed plan. Also many a times when I am trying to use the internet, it gets disconnected in between.

I had raised complaints over the phone with your customer care executive several times. For your reference, complaint numbers are ............., ................... and ................ Although your representatives had tried to solve the issue but the problems always start again after a couple of days thereafter.

I am very disappointed to say that as a reputed telecom company, your services are very poor than expected. You ought to take more concrete steps to ensure that flawless services are enjoyed by the consumers. Please note that even though I have a right to claim refunds from you for all the time the internet connection was bad or slow, I have not done so.

I hope you will look into my internet problem more seriously and try to fix the problem permanently to avoid any further inconvenience to me. I will wait for next ... days to see the progress and if it is not to my satisfaction than I will be bound to disconnect your service.

Thanking you in advance in expectation that the issue will be resolved asap.

Yours faithfully,

signature

(Name of the Consumer)

Mobile No. ................

Complaint Letter Sample for Wrong/High Telephone Billing Error

Errors in telephone bills are not a new thing, it's quite common with the growing number of telephone subscribers especially in mobile connections.

Landline subscribers number is going down, of course, they are being used mostly at organizations and rarely at homes. The error is negligible in these sectors as compared to mobile connections.

Telephone bills are being generated digitally. No human manual calculations are done, so chances of error should be less. But still error happens mostly because of some backend feeding errors or miscommunications between company and consumer.

Once you identify that there is a possible chance of error in your bill you should complain about it immediately to the company. Methods of complaining are:

1) Send physical complaint letter to company's concerned address;

2) Send an email to the company's email id describing your complaint;

3) Call over the phone at the company's customer care number to lodge a complaint;

4) Submit complaint at the website of the company with or without logging in.

In the telecom company website you will find all the information as to where to lodge the complaint through letter or email or phone or website.

Here's a format of complaint letter that can be used for submission of complaint manually. You can also use the format for sending a complaint through email.

Change the body part of the letter - by describing the exact error in your case.

FORMAT

Date: ......................

From

(Name of the Complainant)

(Full Postal Address)

(Phone Number)

(Email Id)

To

(Designation of concerned officer)

(Department Name)

(Name of the Telecom company)

(Full Address)

Sub: Complaint regarding excess bill amount for the month of ..............

Ref: Postpaid mobile no. ..................

Dear Sir,

I am a resident of .....(your full address)...... I have been using your company's mobile no. ............., which was obtained in my name, for the last few years. I am surprised to have received the current month bill for this mobile number with such excessive billing amount.

Please note the following details about my mobile number for your reference and verification.

Mobile no.: ...............
Connection: Postpaid
Current active Plan details: ...................
Bill for the month of: .............
Bill number: ................
Bill amount: ...............

My monthly telephone bill amounts generally range between Rs. ........ to Rs. ......... As you can see the bill amount as mentioned above is almost three times of my regular bill amount.

I have gone through the bill copy in detail and I noticed that I have been excessively charged for STD calls, which I have never even made in that month. Kindly verify this at your end. I am absolutely sure that I have not made any STD calls at all last month.

Therefore, I request you to kindly provide me a corrected bill for last month so that I can make the payment and continue to use the service. In case you do not correct this error, I shall be bound to lodge this case in appropriate consumer or legal forum and I will also discontinue your company's phone connection.

I hope you will attend to my complaint urgently and resolve it at the earliest possible.

Enclosed herewith a photocopy of the concerned bill for your ready reference.

Thanking you in advance!

Yours faithfully,

  (sign)

(Name of the Complainant)

Encl.: A/a

Complaint Letter for Receiving of or Delivery of Damaged Goods

Every consumer of goods or services has a right to lodge complaints to the company who provided them with any defective products.

You could lodge complaints under different circumstances:

(1) Received damaged products;

(2) Some products missing (not as per ordered list or quantity-wise);

(3) Products seal was open (which is not supposed to be);

(4) Wrong products delivered;

(5) Any other genuine reasons.

Methods of lodging complaints:

1) Online: We live in a modern digital world, hence most of the companies are making available online options for receiving complaints from their customers. You can check out their website and find the links for lodging complaints. Or you can email to them your complaint.

2) Manually: Some of the companies are not quite digital friendly and they still accept complaints only through written letters well signed and along with self attested copies of identity proofs plus photocopies of bills.

3) Both: It is actually good for the companies to allow to accept complaints from their customers through all mediums including letters, emails, website, etc. So that all varieties of customers are benefited by it.

Complaint template could be somehow as follows. Check the company website for finding out the exact address and to whom it is to be addressed to.

FORMAT

Date: ................

To

The Grievance Officer

Consumer Care Department

(Name of the Company)

(Complete Address)

(Tel. No.)

Sub.: Complaint for damaged product received - request for replacement

Ref: Bill/Invoice no. ............. dated .............

Dear Sir/Madam,

I had ordered for some products from your company a few days back but I am shocked to have received the products today in damaged form. Unfortunately, after the products were delivered and when I opened the delivery package for checking the products inside, I found that all of them were in broken state.

Please note my order details as follows for your kind reference:

Date of order: ....................

Name of the person who ordered: ................
Bill/Invoice nos.: ............ and ..............

Items of products ordered: Item name - ..... (Qnty. ......) Item name - ..... (Qnty. ......)

Total Price : ...........

Date of delivery: ................

I have kept the goods in the same form as they were received. The same can be checked by your person while picking up the goods from my place for return.

You would appreciate that already 10 days have passed since I ordered for goods and still I have not been able to use the products as required at my end. Hence, I would request you to kindly attend to my complaint urgently and provide me with replaced goods at the earliest.

Kindly note that if I do not hear from you in the next 7 days regarding the replacement of goods, then I would be bound to proceed further to lodge a complaint against the company at appropriate consumer and legal forum.

Thanking you in expectation that my complaint will be resolved soon.

Sincerely,

   signature

(Name of the Complainant)

Sample Complaint Letter Against Excess Bill to Electricity Board

As soon as you come to know about any discrepancies in the electricity bill, without any further delay, you should lodge a complaint at the electricity board about it.

You should carry with yourself the following things while visiting the electricity board office for ready reference of the officer who is taking record of your complaint:

1) Previous bill original or photocopy;

2) Current bill original copy;

3) Photo of latest meter reading captured through your mobile (some officers would like to see it);

4) Complaint letter regarding the error in bill you are complaining about.

There are different ways of lodging a complaint:

1) Submit a complaint online through the portal of the electricity board; (not very effective and timely so far)

2) Fill in the complaint letter form prescribed by the electricity company and submit it at their concerned branch office;

3) Carry all the required bills and documents to the concerned electricity officer, explain your matter and he will fill in the complaint form and lodge the complaint;

4) Write your complaint letter with all required details, enclose the bills with it and submit it at the office.

Here's a format of complaint letter that may come handy for you.

FORMAT

Date: ......................

From

(Name of the Complainant)

(Full Postal Address)

(Contact Number)

To

(Name of the Officer)

(Designation)

(Name of the Electricity board)

(Address)

Sub: Complaint on wrong bill amount for the month of ..............

Ref: Electricity connection consumer no. ........... area code ........

Dear Sir,

I am currently residing at ................., which is having electricity connection bearing consumer no. ............, area code ............ Today, I was shocked to receive the current electricity bill (no. .....) for an amount of Rs. .......... My monthly electricity bill amounts generally range between Rs. ........ to Rs. ......... The bill for this month (month name) is almost twice the amount of my regular bills.

I investigated the matter from my side to find out the error and I noticed that the meter reading unit for the current bill is showing more units than the current meter reading which is impossible.

Units as per last billing: .......

Current meter reading units: ........

As you will notice there is clearly an error in it. I, therefore, kindly request you to correct the current bill and issue a fresh bill for the current month. Otherwise, please adjust the excess amount to be paid by me for the current wrong bill amount in the next month's bill amount.

I hope my complaint will be resolved as soon as possible.

Thanking you!

Yours faithfully,

  (signature)

(Name of the Complainant)

Cheque Book not received - Complaint Letter to Bank (Sample)

Now-a-days, requesting for a new cheque book is made much easier by giving the request facility in the online Net-banking services or official Apps of the bank. However, these banks continue to accept new cheque book issuance requests in physical application forms at their branches.

Whereas many other banks have not yet given the option in their net-banking site or app, they are still accepting requests for new cheque book in physical forms.

If you have applied for new cheque book from your bank, but there has been an undue delay in receipt of the cheque book, then you should enquire about the status of your application by calling the customer care number of the bank or by visiting the branch of the bank or you can write a complaint letter to the bank about the matter.

FORMAT

Date: ..................

From

(Name of the Account holder)

(Full Postal Address)

(Contact No.)

To

The Manager

(Name of the Bank)

(Address)

Sub.: Non-receipt of new cheque book

Ref: New Cheque Book Request Reference No. ..................

Dear Sir/Madam,

I am having a savings account in your bank at ........ branch, bearing account number ..................... I have requested for the issuance of a new cheque book by submitting the required 'New Cheque Book Request' form at your branch on (date), please note the form submission acknowledgement no. .....................

It has been over .... days but the cheque book has not yet been received. I am very disappointed with such undesired delays by your bank in meeting a simple request of mine. From last ... days, I have not been able to issue cheques to the parties where the money is due or committed to be paid. This is causing me tremendous inconvenience.

I hope that you will take my complaint seriously and attend to the matter immediately without fail.

Thanking you!

Yours faithfully,

  (signature)

(Name of the Account Holder)