Complaint Letter to Broadband Provider for Poor Internet Speed

Internet has radicalized the way of life of people these days. Without internet, things can go pretty boring and even slow internet service or bad network issues may become very irritating, not only when you are on social media or chatting or browsing but also while completing office work or other professional work by using the internet.

If you have taken wired line broadband plan at home or at work and in case you are not getting the speed as per the subscribed plan (you are paying for), then you should lodge a complaint by letter or email or over the phone to the service provider at the earliest. And, most importantly, after the lodging of complaint you should keep following up with them until the problem is resolved.

The following format can be used both for lodging complaint by letter or by email.

FORMAT

Date: .................

To

(Name of the Broadband Service Provider)

(Address: .................................)

(Tel. No. ....................)

Sub.: Complaint regarding continued poor internet service

Ref: Broadband Connection Account Number ..................

Dear Sir/Madam,

I have been a loyal customer of your company for broadband service connection at my home for the last ... years. My broadband connection details are as follows for your reference.

Full Name: ...................

Address: .....................

Account No. .....................

Broadband No. .................

Active Plan: ....................

During the last ... months I have been facing bad network issues of your broadband connection. The internet speed is mostly much slower than the speed as per my monthly subscribed plan. Also many a times when I am trying to use the internet, it gets disconnected in between.

I had raised complaints over the phone with your customer care executive several times. For your reference, complaint numbers are ............., ................... and ................ Although your representatives had tried to solve the issue but the problems always start again after a couple of days thereafter.

I am very disappointed to say that as a reputed telecom company, your services are very poor than expected. You ought to take more concrete steps to ensure that flawless services are enjoyed by the consumers. Please note that even though I have a right to claim refunds from you for all the time the internet connection was bad or slow, I have not done so.

I hope you will look into my internet problem more seriously and try to fix the problem permanently to avoid any further inconvenience to me. I will wait for next ... days to see the progress and if it is not to my satisfaction than I will be bound to disconnect your service.

Thanking you in advance in expectation that the issue will be resolved asap.

Yours faithfully,

signature

(Name of the Consumer)

Mobile No. ................